Shipping Policy

Shipping Policy

Last Updated: March 2026

1. Overview

PageBright is committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping procedures, timelines, costs, and policies.

2. Shipping Methods

We offer the following shipping options at checkout:

2.1 Standard Shipping

  • Delivery Time: 5-7 business days
  • Cost: FREE (covered by PageBright)
  • Tracking: Provided upon shipment

2.2 International Shipping

  • Delivery Time: 10-21 business days (varies by destination)
  • Cost: FREE (covered by PageBright)
  • Tracking: Provided upon shipment
  • Customs: Customer responsible for any applicable customs duties or taxes

3. Processing Time

All orders are processed within 1-2 business days of receipt (excluding weekends and holidays). Processing includes:

  • Payment verification
  • Order confirmation
  • Quality control inspection
  • Packing and labeling

Orders placed on weekends or holidays will be processed on the next business day.

4. Shipping Rates

Shipping costs are calculated based on:

  • Destination address
  • Package weight and dimensions
  • Selected shipping method
  • Current carrier rates

Shipping rates are provided at checkout before you complete your purchase. You will see the total shipping cost before finalizing your order.

Free Shipping Eligibility:

  • All orders qualify for free shipping

5. Shipping Address

  • You are responsible for providing an accurate shipping address at checkout
  • PageBright is not responsible for packages shipped to incorrect addresses provided by the customer
  • Address changes are only possible before the order ships

6. Order Tracking

Once your order ships, you will receive an email containing:

  • Tracking number
  • Carrier information
  • Estimated delivery date
  • Link to track your package in real-time

You can also log into your account on our website to view tracking information.

7. Delivery Timeframes

Estimated delivery times begin after the processing period and are business days only (Monday-Friday, excluding holidays).

  • Standard Shipping: 5-7 business days
  • International Shipping: 10-21 business days

Important: These are estimates only. Actual delivery may vary due to:

  • Weather conditions
  • Carrier delays
  • Customs processing (international orders)
  • Address accuracy
  • Unforeseen circumstances

PageBright is not liable for delays caused by carriers or external factors beyond our control.

8. Shipping to Multiple Addresses

If you wish to ship your order to multiple addresses, you will need to place separate orders for each address. Multiple addresses cannot be accommodated within a single order.

9. Signature Requirements

Standard and expedited shipments do not require a signature upon delivery. However:

  • You may request signature confirmation for an additional fee
  • Overnight shipments may require a signature depending on carrier policies
  • International shipments may require a signature

Contact us to arrange signature confirmation.

10. Packages Left at Delivery Location

PageBright is not responsible for packages left at your delivery address after delivery. Please ensure:

  • Someone is available to receive the package
  • Your address is secure and accessible
  • You retrieve your package promptly after delivery

If a package is left unattended and subsequently damaged, lost, or stolen, PageBright is not liable.

11. Lost or Missing Packages

If your package does not arrive within the estimated delivery window:

  1. Check your tracking information for updates
  2. Contact the carrier directly if the package shows as delivered but not received
  3. Wait 2-3 additional business days for delivery
  4. Contact PageBright at [support email] if the package remains missing

If a package is confirmed lost:

  • PageBright will file a claim with the carrier
  • We will issue a replacement shipment or refund at our discretion
  • The process may take 10-14 business days

12. Damaged Packages

If your package arrives damaged:

  1. Do not discard the packaging or damaged item
  2. Take photos of the damage (packaging and item)
  3. Contact us within 3 days of delivery at [support email]
  4. Provide order number, photos, and description of damage

PageBright will:

  • Investigate the damage claim
  • Arrange a replacement or refund
  • Typically cover return shipping for damaged items

13. International Shipping

13.1 Eligibility

PageBright ships to select countries. International shipping eligibility is determined at checkout.

13.2 Customs and Duties

  • You are responsible for any customs duties, taxes, or import fees
  • These costs are determined by your country and are separate from shipping charges
  • PageBright is not responsible for customs delays or additional charges

13.3 Restrictions

Certain products may be prohibited from importation in your country. PageBright is not responsible for packages denied entry due to local regulations.

13.4 International Returns

International returns are subject to the standard return policy. However, return shipping costs are the responsibility of the customer unless the item is defective or damaged.

14. Restricted Shipping Areas

PageBright does not ship to:

  • P.O. Boxes (unless using a specialty service)
  • Military addresses (APO/FPO) - contact us for options
  • Certain remote or rural areas
  • Countries with trade restrictions or embargoes

If your address is in a restricted area, you will be notified at checkout.

15. Carrier Selection

PageBright selects carriers based on:

  • Destination and speed requirements
  • Package size and weight
  • Cost-effectiveness
  • Reliability

You do not have the ability to choose a specific carrier. However, you may contact us to discuss carrier preferences.

16. Holiday Shipping

During peak seasons and holidays:

  • Processing times may be extended by 1-2 business days
  • Shipping carriers may experience delays
  • Some shipping methods may have limited availability
  • We recommend ordering early during holiday periods

PageBright is not responsible for delays caused by holiday surges or carrier limitations.

17. Shipping Delays

PageBright is not liable for shipping delays caused by:

  • Natural disasters or severe weather
  • Carrier strikes or labor disputes
  • Customs processing (international orders)
  • Government actions or restrictions
  • Unforeseen circumstances beyond our control

If a significant delay occurs, we will attempt to notify you with updates.

18. Undeliverable Packages

If a package is returned to PageBright as undeliverable:

  • We will attempt to contact you
  • The package will be held for 30 days
  • After 30 days, we may issue a refund or dispose of the package
  • You are responsible for reshipping costs if you request reshipment to a corrected address

19. Refused Shipments

If you refuse delivery of your package:

  • The package will be returned to PageBright at no cost to us
  • Refunds will be issued minus original shipping costs
  • You will be responsible for return shipping if you refuse to accept a valid delivery

20. Changes to Shipping Policy

PageBright reserves the right to modify this Shipping Policy at any time. Changes will be posted on our website with an updated "Last Updated" date.

21. Contact Us

For questions about shipping or to report shipping issues, please refer to the "Contact Us" page, OR:

PageBright
Email: max@pagebright.store
Phone: (866) 874-7672

We will respond to shipping inquiries within 24-48 hours.Â